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Information Technology - Network & Support Jobs

Technical Support

Job Information
LocationJohannesburg
SalaryR 12k per month – R 10k per month (based on experience)
Job TypePermanent
EducationDegree
Experience2+
ReferenceCB00905
Emailit.jobs(at)hireresolve.co.za
Fax0866007977

Job Description

Our client based in Johannesburg are looking for a DHA Technical Support Consultant to add to their team on a permanent basis

Responsiblities:

• You would also be required to respond to client requests

• As part of your duties, you would be required to consult with onsite supervisors and staff in regard to the performance improvement services available

• You would be required to conduct orientation sessions apart from arranging on job training for new employees

• Training “on-site” at clients, as such travel in the above mentioned areas will be necessary.

• Schedule training sessions when going out to the DHA office

• Maintain accurate registers and evaluation forms of training sessions done at the DHA office.

• Submission of training activity reports.

• To provide a service that will exceed the expectations of the organizations clients.

• To ensure that optimum relations with clients are established and maintained.

• Ensures that agreed standard in respect of length of call, wrap up time, log on time and updating of

• Databases are maintained.

• Competencies include communication and customer skills.

• All calls are to be directed to the correct channels.

• To log, close, update, follow up and monitor calls for customers

• To provide support to the customers diagnosing and resolution of calls/problems.

• Troubleshooting to resolution of calls before escalation is done

• Management of the above, ensuring calls are assigned timorously, auctioned within SLA agreements.

• Interacting with various branches / departments.

• Keep records relating to queries and problem calls and distribute these on a weekly/ daily basis.

• When not training, will be required to be assist with internal support and troubleshooting of technical queries.

• Maintain existing relationships with clients.

Candidate Requirements:

• IT Related Degree

• Minimum 2 years training and support consultant experience

• Intermediate level of Microsoft Word and Excel

• Excellent Written and spoken English

• Excellent Presentation and Training Skills

• Experience with Oracle Databases (Writing SQL queries)

• Solid understanding of Windows Operating Systems

• Drivers license and own transport a must

Interested candidates can forward their comprehensive written applications to the following e-mail: it.jobs(at)hireresolve.co.za or fax to: 086 600 7977, you can also contact Caitlin on 011 807 8064 Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 working days after the closing date, please consider your application unsuccessful.

Hire Resolve offers a R1000 for any candidate that is referred and placed through Hire Resolve. Hire Resolve also offers a R1000 job spec fee for any referral that results in a placement through Hire Resolve. If your company is looking for any IT, Finance or Engineering staff, please email us at jobspec(at)hireresolve.co.za with the company name, a contact person and contact email or number of the person doing the hiring. We will keep the referral strictly confidential



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