Categories

Job Alerts

Follow us on Facebook, Twitter or Linked In

Alternatively browse our RSS Job Feeds

Information Technology - IT Project Managers Jobs

Service Coordinator

Job Information
LocationJohannesburg
SalaryR 20 k – R 15k based on level and experience
Job TypePermanent
EducationDegree
Experience2 - 3
ReferenceCB00918
Emailit.jobs(at)hireresolve.co.za
Fax0866007977

Job Description

Our client based in Johannesburg North are looking for a Skilled Service Coordinator to add to their team on a permanent basis

You will be Responsible for:

• Develop excellent working relationships with our client’s external offices to encourage excellent customer service

• Incidents:

• Daily follow up on existing incidents to be more proactive and to get quicker resolution

• Monitoring resolution times of incidents to ensure that they stay within SLA times

• Create in conjunction with support resource an incident report for all severity 1 & severity 2’s reported by the customer

• Change Requests:

• Create Change Requests

• Follow up on development of Change Requests

• Ensuring testing of all Change Requests

• Managing releases/deployments for Change Requests & fixes

• Create Change Controls

• Deployment to Test

• Deployment to Production

• Billing of deployed Change Requests.

• General:

• Conducting weekly meetings with the support resources

• Preparing a weekly report and giving feedback at weekly support meeting with Support Manager

• Attending Monthly Service calls/meetings with SLA customers & taking down minutes

• Following up on action points from Monthly Service calls

• Ensuring support staff training is up to date and liaising with Training Department where training is needed

• Ensuring customer documentation is up to date or gets updated at least once a year

• Functional Spec, Technical Document, User Manuals, Admin Manuals

• Liaising with Project Managers/Coordinators when projects are nearing the handover phase when the support resource should be trained

• Collate monthly transaction volumes (SLA)

Experience Requirements:

• Previous call centre environment experience would be advantageous

• Good general knowledge of IT & post software implementation support is required

• Experience in one of the following roles is beneficial

• Customer Service Agent

• Customer Service Consultant

• CRM

• Client Service Specialist

• After-Sales Support

• Spoken and written communication- communicate confidently at all levels.

• Decision making- make prompt logical decisions to resolve complaints.

• Time management- ability to priorities workload.

• Organizational skills- structure appointments and meet timescale targets.

• Interpreting information- ability to gather information in support of decision making.

• Computer skills including Excel, Word, Project and Visio

Interested candidates can forward their comprehensive written applications to the following e-mail: it.jobs(at)hireresolve.co.za or fax to: 086 600 7977, you can also contact Caitlin on 011 807 8064 Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 working days after the closing date, please consider your application unsuccessful.

Hire Resolve offers a R1000 for any candidate that is referred and placed through Hire Resolve. Hire Resolve also offers a R1000 job spec fee for any referral that results in a placement through Hire Resolve. If your company is looking for any IT, Finance or Engineering staff, please email us at jobspec(at)hireresolve.co.za with the company name, a contact person and contact email or number of the person doing the hiring. We will keep the referral strictly confidential



or email us:

Job Tools

Like This Job for R2000!

Like or Share this job and if one of your Facebook friends gets this job, we pay you R2 000 if you were the 1st of his/her friends to like it!
If you are a registered Hire Resolve Member on our website we will pay you R2 500!
T&C’s apply.