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NOC Controller

Job Information
LocationRecruitment Agency / Vacancy in SA. Johannesburg
SalaryNegotiable Depending on Experience
Job TypeTemporary
EducationB.Sc or B.Com Degree
Experience2-4 years experience
ReferenceSVJ116
Emailit.jobs(at)hireresolve.co.za
Fax0866007977

Job Description

One of the leading Digital Media companies in Johannesburg is looking Urgently looking for a NOC Controller for a 12 month contract. They are looking for someone who can bring a new energetic, colorful and creative perspective into the team.

Responsibilities:

• Perform accurate monitoring on all company core products, including websites, video, audio, networks across all platforms and devices

• Provide feedback on reported incidents

• Ensure active participation on the usability and reliability of company products

• Ensure effective logging and reporting of incidents

• Escalate incidents to the relevant departments, stakeholders or businesses

• Responsible for tracking progress and chasing of incidents to conclusion, in line with SLAs and quality standards

• Escalation of all customer incidents/faults – able to follow escalation processes to management on critical customer incidents, associated customer communication, activities and any appropriate escalations

• Provide management and performance reports to an agreed schedule

• Ensure that all Third Party Suppliers SLAs are maintained

• Continually measure, monitor and work to drive down Incident Levels

• Responsible for following all working practices and processes

Qualifications and Experience:

• B.Sc. or B.Com Degree required

• Decoder technologies and functionality

• Internet technologies, including Social Media

• Service Provider Hosting Systems

• Extensive knowledge of Microsoft Word, Excel, PPT

• Version control of software and documentation

• Inventory systems

Interested candidates can forward their comprehensive written applications to the following e-mail: it.jobs@hireresolve.co.za or fax to: 086 600 7977, you can also contact Sharne or Sam on 011 807 8064

Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 working days after the closing date, please consider your application unsuccessful.

Hire Resolve offers a R1000 for any candidate that is referred and placed through Hire Resolve. Hire Resolve also offers a R1000 job spec fee for any referral that results in a placement through Hire Resolve. If your company is looking for any IT, Finance or Engineering staff, please email us at jobspec@hireresolve.co.za with the company name, a contact person and contact email or number of the person doing the hiring. We will keep the referral strictly confidential.



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