Job Alerts

Follow us on Facebook, Twitter or Linked In

Alternatively browse our RSS Job Feeds

Information Technology - Network & Support Jobs

Junior Technician

Job Information
LocationRecruitment Agency / Vacancy in Johannesburg North
SalaryR20k - R10k
Job TypePermanent
EducationIT Degree/Diploma
Experience1 - 3 Years

Job Description

A great company in Bryanston is looking for a Junior Operations Technician

Duties and Responsibilities

• Ensure successful file transfers

• Ensure successful payments

• Provide 3rd level support for queries

• Resolve queries

• Provide reports

• Ensure successful upgrades

• Ensure WEB site availability

• Perform all necessary checks to ensure the system is available to clients.

• Monitor payments.

• Monitor file transfers

• Follow up on call tickets and provide feedback to clients and management

• Sign-off check sheets for the team.

• Maintain an effective call handling system.

• Determine the priority of all call tickets.

• Escalate as and when required

• Interact closely with the Call Centre Technical team to analyse calls and identify trends.

• Resolve all calls & queries expeditiously and within SLA (formal / informal) times.

• Interact closely with development teams where needed in terms of enhancements, bug fixes.

• Keep the Operations Manager informed

• Attend departmental meetings.

• Prepare team reports

• And any other tasks deemed necessary by management

• Gathering of all necessary stats

Requirements (Experience):

• Windows Server Operating Systems

• Unix Operating Systems

• SQL DB Knowledge (SQL Syntax and Query writing)

• MQ (Not Necessary BUT huge Advantage)

• Up to 3 years’ experience

• Microsoft IIS

• Apache Web Server

• Oracle WebLogic

Interested candidates can forward their comprehensive written applications to the following e-mail: (at) hireresolve. co. za or fax to: 086 600 7977, you can also contact Debi on 011 807 8064

Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 working days after the closing date, please consider your application unsuccessful. Hire Resolve offers a R1000 for any candidate that is referred and placed through Hire Resolve.

or email us:

Job Tools

Like This Job for R2000!

Like or Share this job and if one of your Facebook friends gets this job, we pay you R2 000 if you were the 1st of his/her friends to like it!
If you are a registered Hire Resolve Member on our website we will pay you R2 500!
T&C’s apply.