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Information Technology - Network & Support Jobs

Junior Technician

Job Information
LocationRecruitment Agency / Vacancy in Johannesburg North
SalaryR20k - R10k
Job TypePermanent
EducationIT Degree/Diploma
Experience1 - 3 Years
ReferenceDC334
Emailit.jobs(at)hireresolve.co.za
Fax0866007977

Job Description

A great company in Bryanston is looking for a Junior Operations Technician

Duties and Responsibilities

• Ensure successful file transfers

• Ensure successful payments

• Provide 3rd level support for queries

• Resolve queries

• Provide reports

• Ensure successful upgrades

• Ensure WEB site availability

• Perform all necessary checks to ensure the system is available to clients.

• Monitor payments.

• Monitor file transfers

• Follow up on call tickets and provide feedback to clients and management

• Sign-off check sheets for the team.

• Maintain an effective call handling system.

• Determine the priority of all call tickets.

• Escalate as and when required

• Interact closely with the Call Centre Technical team to analyse calls and identify trends.

• Resolve all calls & queries expeditiously and within SLA (formal / informal) times.

• Interact closely with development teams where needed in terms of enhancements, bug fixes.

• Keep the Operations Manager informed

• Attend departmental meetings.

• Prepare team reports

• And any other tasks deemed necessary by management

• Gathering of all necessary stats

Requirements (Experience):

• Windows Server Operating Systems

• Unix Operating Systems

• SQL DB Knowledge (SQL Syntax and Query writing)

• MQ (Not Necessary BUT huge Advantage)

• Up to 3 years’ experience

• Microsoft IIS

• Apache Web Server

• Oracle WebLogic

Interested candidates can forward their comprehensive written applications to the following e-mail: it.jobs (at) hireresolve. co. za or fax to: 086 600 7977, you can also contact Debi on 011 807 8064

Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 working days after the closing date, please consider your application unsuccessful. Hire Resolve offers a R1000 for any candidate that is referred and placed through Hire Resolve.



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