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Finance - Insurance Jobs in South Africa

Head of Client Service

Job Information
LocationRecruitment Agency / Vacancy in SA. South Africa
Salarymarket related
Job TypePermanent
EducationMinimum qualification: Financial degree (NQF Level 6) and Post-Graduate Certificate in Financial Planning (CFP®)
ExperienceMinimum of 5 year experience in a Life/LISP Call Centre/Client Services environment Preferred Qualification: Certificate/diploma in management (or studying towards) Preferred Experience: Management and training experience Solid knowledge of legislative re

Job Description

 Strategic utilisation of existing infrastructure and resources

 Effectively manage employment costs

 Providing input on infrastructure and business processes to improve efficiency and quality service

 Distribution, monitoring, evaluating and analysing of all incoming work

 Management of Client Service Team and their day to day business

 Consistent feedback and statistical reporting to Wealth CEO: Product and Services

 Maintaining strong and essential relationships across all Business Units and with all clients and financial advisors

 Monitoring, evaluating and analysing of all incoming and outgoing calls / Responsible for all telephonic communication to clients and financial advisors

 Maintaining, enhancing and ensuring the quality of service to all clients and financial advisors

 Minimise operational losses and risks

 Process engineering and optimisation in order to improve and enhance the client Services function within the Wealth sector

Should you meet the requirements for this position, please email your CV to or fax to 086 572 8877. You can also contact Janine on 031 350 4405

Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 days, please consider your application unsuccessful.

Hire Resolve offers a R1000 for any candidate that is referred and placed through Hire Resolve. Hire Resolve also offers a R1000 job spec fee for any referral that results in a placement through Hire Resolve. If your company is looking for any IT, Finance or Engineering staff, please email us at with the company name, a contact person and contact email or number of the person doing the hiring. We will keep the referral strictly confidential”

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